Refund Policy

At Kraft Packaging Factory, customer satisfaction is our priority. However, due to the nature of our products, we have specific terms regarding refunds and exchanges. Please carefully read the policy below:

Affected or Not Affected Packaging

  • We do not accept returns or offer refunds for any packaging, regardless of whether it is affected (e.g., damaged, defective) or not affected. Please ensure you review your order carefully before purchase to avoid any inconvenience.

Non-Refundable Items

  • Custom orders, including packaging with personalized designs or branding, are non-refundable.
  • Clearance or discounted items are final sale and not eligible for refunds

Contact US

For any questions or concerns regarding this policy, please contact our customer service team at [email protected]